Pokie Mate Casino Terms & Conditions

Welcome to Pokie Mate Casino, your ultimate destination for online gaming and sports betting in Australia. By accessing and using our website, you agree to comply with the following Terms & Conditions. It is important that you read these terms carefully as they govern your use of our platform. This agreement outlines your rights, obligations, and the rules of engagement with our services. We are committed to ensuring a secure, fair, and responsible gaming experience for all players.

Account Registration & Verification

To access Pokie Mate Casino's services, players must register for an account. During the registration process, you will be required to provide accurate and complete personal details including, but not limited to, your full name, date of birth, address, and contact information. Players must be at least 18 years old to participate in any form of gambling on our platform.

Account verification is a mandatory step to ensure that we comply with Australian gambling laws and prevent fraud. After registration, you may be asked to provide documentation such as a government-issued ID, proof of address, and payment method verification. Failure to provide these documents may result in account restrictions or closure.

Your account must be used solely by you, and it is your responsibility to ensure the security of your login details. If you believe that your account has been accessed by an unauthorized third party, you should immediately contact our customer support team to protect your account and its funds.

Deposits, Withdrawals & Payments

At Pokie Mate Casino, we offer a variety of secure payment methods for deposits and withdrawals. All financial transactions must be completed using a payment method registered in your name. We accept several payment options including credit/debit cards, bank transfers, and popular e-wallets, ensuring that Australian players have convenient and safe payment choices.

Deposits are processed instantly, allowing you to start playing immediately. However, withdrawal requests may require additional processing time, typically between 24 to 48 hours. Depending on your chosen method, it may take up to 7 business days for funds to appear in your account.

All payments are subject to our anti-fraud policies, and we reserve the right to request further verification at any time. We also impose a maximum withdrawal limit, which varies depending on your player status and account history. Please review our payment policies for further details on fees, minimum and maximum transaction limits, and withdrawal times.

Bonus Terms & Wagering Requirements

Pokie Mate Casino offers a range of bonuses, including welcome bonuses, free spins, and ongoing promotions. All bonuses are subject to specific terms and conditions, including wagering requirements. These requirements must be met before any bonus funds or winnings can be withdrawn from your account.

Wagering requirements vary depending on the type of bonus, and the details will be clearly outlined in the promotional terms. Typically, the wagering requirement for bonus funds is 30x, meaning you must wager the bonus amount 30 times before you can withdraw any associated winnings.

Bonuses are also subject to expiry dates, and any unused bonus funds may be forfeited after the specified time period. Additionally, bonuses may only be applicable to certain games or categories of games, and we reserve the right to withdraw or modify any bonus offers at any time without prior notice.

Player Conduct & Fair Play Policy

At Pokie Mate Casino, we expect all players to behave responsibly and ethically. We enforce a strict fair play policy to ensure that all games on our platform are conducted in a fair and transparent manner. The use of cheating software, collusion with other players, or any form of fraud is strictly prohibited and may result in immediate account suspension or termination.

Players are also expected to adhere to the Australian regulations regarding online gambling. Any involvement in activities that contravene these laws, including underage gambling, may result in the termination of your account and forfeiture of any winnings.

We encourage responsible gambling and provide tools to help players manage their gaming activities. If you feel that your gambling habits are becoming problematic, we recommend that you contact our support team for assistance with self-exclusion or setting limits on your play.

Restricted Countries & Legal Compliance

Pokie Mate Casino complies with Australian gambling regulations and is only available to players who are physically located in Australia and are of legal age. We do not accept players from countries where online gambling is prohibited by law. It is your responsibility to ensure that your participation in our services is legal under the laws of your country.

If you are residing in a jurisdiction where online gambling is restricted or prohibited, we strongly advise that you refrain from creating an account or accessing our platform. Any account found to be in violation of these terms will be closed, and all funds may be forfeited.

We also comply with anti-money laundering (AML) regulations and may request documentation to verify the source of your funds. Failure to provide satisfactory documentation may result in the suspension of your account and any associated funds.

Amendments & Contact Information

Pokie Mate Casino reserves the right to modify, amend, or update these Terms & Conditions at any time, without prior notice. Any changes will be communicated to players via the website, and it is your responsibility to regularly review the terms to stay informed of any updates. Continued use of the website after changes have been made constitutes your acceptance of the revised terms.

If you have any questions or concerns regarding these Terms & Conditions, or if you require assistance with any aspect of our services, please do not hesitate to contact our customer support team. We offer 24/7 support through live chat, email, and phone, ensuring that we are always available to assist you with any queries you may have.

Thank you for choosing Pokie Mate Casino, and we wish you the best of luck in your gaming experience!